The 10 Best AI Chatbot Tools in 2024

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Last Updated on January 10, 2024 by Alex Birkett

28 years ago, Joseph Weizebaum created the first AI chatbot at the Massachusetts Institute of Technology (MIT).

Chatbot platforms have come a long way since those days.

And now, everybody is talking about AI chatbots in 2024.

OpenAI’s recent generative AI chatbot — ChatGPT — is dominating the news (and even causing Google to panic and pivot).

Consider these stats:

What is an AI Chatbot?

AI chatbot platforms are computer programs that use Artificial intelligence (AI) and natural language processing (NLP) to understand and respond to user input in a way that mimics human communication.

AI Chatbots converse with humans using a machine learning technique.

These tools allow you to talk to a computer just as you would talk to a human. They understand spoken or written human language based on Natural Language Processing (NLP) capabilities.

Each AI chatbot has a different feature set and core use cases.

What features does the “best AI chatbot” have?

The best AI chatbot will depend on your use case.

Are you a marketer hoping to drive more leads? A content writer hoping to generate text and improve your writing? A customer success leader hoping to route tickets to reps faster?

The list of best AI chatbots that follows will have options for each of these use cases, but at a high level, all great AI chatbots share the following 4 key features:

  1. Supervised/Unsupervised machine learning

The best AI chatbots have unsupervised machine learning or supervised machine learning as the bedrock of their functionality.

Some chatbots are pre-trained to answer queries and give solutions, e.g. GPT-3 trained chatbots, conversational AI chatbots, etc.

  1. User Friendly

The best AI chatbots are user-friendly. They are easy to use and customized to satisfy your search queries. Even among the most powerful chatbots, the interface is intuitive and simple for the end user to figure out.

  1. Quality Analytics

The best AI chatbots use predictive intelligence and analytics to arrange data based on search queries or user profiles. These chatbots recall the prompts you input and personalize a valid response to your inputs.

Apart from utilizing human intelligence, these chatbots are built with models that can generate their own training data to improve themselves.

  1. Problem-solving

The best AI chatbots solve problems ranging from customer complaints to research queries. The goal is to scale customer experience, brainstorm ideas, and scale the revenue pipeline.

The best chatbots provide fast solutions to a specific problem compared to other chatbots.

The 10 Best AI Chatbots in 2024

  1. ChatGPT
  2. Jasper Chat
  3. ChatSonic
  4. Intercom
  5. MobileMonkey
  6. Tidio
  7. Netomi
  8. PerplexityAI
  9. Zendesk Answer bot
  10. ProProf Chat

1. ChatGPT

Best for: Versatility and broad organizational use cases.

On 30th November 2022, Sam Altman, the founder of OpenAI, announced the unveiling of ChatGPT AI chatbot software.

Five days after the launch, this GPT-3 model crossed over 1 million users worldwide.

Since then, it has become a global trend – in academia, the marketing industry etc.

Even Elon musk couldn’t hide his thoughts about Chatgpt.

source

So, what is it about ChatGPT? Some background info:

ChatGPT was trained using Reinforcement Learning from Human Feedback and supervised learning.

OpenAI used human trainers for both methods to improve the model’s accuracy. With supervised learning, the model was given conversations where human trainers acted as both the user and the AI assistant.

With reinforcement learning, human trainers began by ranking responses that the model had generated from an initial conversation.

This way, you can add prompts, and in seconds, chatGPT gives you a quick response.

ChatGPT is a powerful tool for writers and marketing professionals. It is more like an alley because it has several limitations

So I’ll show you an excerpt from my experiment on ChatGPT.

I asked ChatGPT to give me the best features it has, and oh well, it didn’t fail to deliver. It gave me six classic features.

These features were helpful as I brainstormed ideas for this piece.

Getting quality responses doesn’t mean you should be over-reliant on AI writing chatbots as a writer; instead, it’s an ally that should help you in little writing processes.

I love how the Animalz blog put it in their recent pieces on The Content Cyborg:

“When playing with generative AI tools, it’s easy for your ambition to edge closer and closer toward using AI to write everything for you. But crucially, the goal isn’t to write everything with AI — the goal is to get great results from our content”.

Pros

  • ChatGPT is user friendly
  • It allows follow-up corrections on queries
  • It has a vast knowledge database
  • Writes code – you could feasibly build a website with this AI.
  • It’s built on GPT-4, the most advanced artificial intelligence.

Cons

  • At the time of writing this piece, this AI chatbot platform has limited world knowledge after 2021.
  • It slows down when it’s in use at a high capacity — at least for now that it’s free.
  • It can give you half-baked information if you don’t insert the correct prompt.
  • No voice command feature

Pricing:

As of the time of writing this piece, ChatGPT is still free.

2. Jasper Chat

Best for: businesses and creators of all sizes (copy, images, and content)

Jasper Chat is a chat-style interface for engaging with Jasper through conversational AI.

It uses a range of language models, including GPT-3.5 from OpenAI and Neo X, T5, and Bloom, to generate human-like content.

It is similar to ChatGPT in terms of the highly conversational feature.

But compared to ChatGPT, Jasper AI chat is programmed to generate results in 29 different languages.

Jasper has learned from billions of articles, forums, video transcripts, and content published on the internet before mid-2021. This gives Jasper the ability to converse about complex subjects with superb detail.

Jasper has also recently updated their AI technology, and now they’ve got one of the most advanced AI chatbots out there, specifically for retrieval purposes.

Because you can search updated Google results, this is one of the best AI powered chatbots for giving you real time information.

You can also train it in your voice, which most chatbot technology doesn’t allow yet.

Pros

  • It is conversational.
  • It is specific for business use causes — copy, content, product descriptions— it is not a jack of all trades.
  • Like ChatGPT, Jasper Chat gives you access to revision history so you can go back to any date and restore the data if you want
  • It has an in-built plagiarism check.

Cons

  • It’s a bit pricey

Pricing:

  • Boss mode (for individuals and small teams): $82/month
  • Business plan: $499/month

G2 score: 4.8/5.0 stars in 800+ reviews

3. ChatSonic

Best for: versatility and general search queries.

ChatSonic is an AI conversational chatbot created by WriteSonic. It has many unique features and benefits compared to Jasper AI and ChatGPT.

“So, Chinwoke, how is it different from ChatGPT and Jasper?”

The key difference: ChatSonic provides accurate summaries and insights about current news, trends, and conversations. Emphasis on “current.”

This way, users can generate compelling and accurate content about real-time topics, unlike ChatGPT.

I was skeptical at first, but when I experimented, I was intrigued.

I asked ChatSonic to give me a rundown of top content marketing statistics in 2023 — trying to test its factual ability.

When I saw the result, I felt it looked plagiarized until I saw reference links to sources of these stats. I felt a massive relief because it could be a great way to research stats for articles.

Here are Some key features of ChatSonic:

  • Integrated Google search
  • AI image generation
  • Voice commands feature
  • Text2speech like Siri.
  • Talk to ChatSonic as a specific personality

Pros:

  • Up-to-date results: It can Google for the latest information to match your search intent.
  • ChatSonic is powered by Google search.
  • It uses NLP to understand voice commands and translate them to text.
  • Great customer experience
  • Create and deploy chatbots of your own making
  • Chatbot analytics

Cons:

  • Factual mistakes — imperfect.
  • Word limits for each pricing plan.

Pricing:

  • It has a Free plan — 25 generations daily + 2500 words (Premium quality).
  • And a $42/month with the usual ChatGPT access — Free 25 generations daily + $12.67/month for 19000 premium words.

4. Intercom

Best for: scaling customer experience

81% of consumers say a positive customer experience increases the chances of them making another purchase.

You see, not all chatbots have a one-size- fits- all approach — some chatbots platforms are created to provide a specific solution.

It might be to scale customer experience or boost the customer acquisition pipeline.

For Intercom, sales and marketing teams use this AI chatbot platform to customize bots that help them build systems for great customer experience.

Whether you are trying to speed up customer resolutions, qualify leads, or grow your pipeline, Intercom is a great platform for you.

The 3 key features of Intercom

  • Support: Aids your system to increase customer satisfaction
  • Engage: Onboard and engage new customers
  • Convert: Convert site visitors to buying customers

Pros:

  • Intercom has an excellent delivery and support service
  • Ability to integrate a chat on the web app.
  • Identifying customers based on internal IDs, so the service can be personalized without accessing any PIIs.
  • Automated customer service tools

Cons

  • Sorting/filtering auto messages gets hard when your message list grows.
  • The software is quite expensive for smaller businesses.

Pricing:

Eligible startups can get advanced Intercom features for just $65/month for up to one year.

G2 score: 4.4 over 5

5. MobileMonkey

Best for: Facebook automated messages

To prove AI chatbots aren’t a one-size-fits-all thing, here’s another tool specific to a category: one of the best Facebook messenger bots.

MobileMonkey is a Facebook messenger marketing platform; you can use this app to send Facebook Messenger messages to your Business page followers.

But that’s only the tip of the iceberg. MobileMonkey is a chatbot builder — you can use it to customize chatbots for different business purposes.

Key features of MobileMonkey:

  • A chat blaster: for sending instant messages to customers
  • Drip campaign sequence messages
  • RSS blaster
  • Messenger ads

It is a great chatbot for startups, agencies, and small businesses.

Pros:

  • It has an Inexhaustible support system for the usage of the chatbot.
  • MobileMonkey provides a Facebook group community with peers and experts helping each other.

Cons:

  • Slow development of new features

Pricing: MobileMonkey has three pricing plans — Free, Pro ($49/mo), and Premier ($149/mo).

6. Tidio

Best AI chat builder for e-commerce business use cases.

“This chatbot works like a charm,” said a reviewer of the Tidio chatbot platform.

Tidio is a customer experience platform that enables online stores to provide excellent customer service experiences and turn passive visitors into active buyers.

This platform has an AI chatbot builder. The chatbot gives quick answers to the most common questions of your customers and increases your revenue.

Tidio helps you manage all your customer messages in one place, so you never have to worry about a faulty messaging system.

You can talk to your visitors on live chat, solve their problems, and close sales.

The good thing is: You can use the chatbot templates to create yours instantly, 100% codeless.

Tidio is a helpful chatbot platform for e-commerce business owners. You can add it to your Shopify store in seconds!

Some key features:

  • Natural Language Processing (NLP), chatbots Conversation bot templates available, Intuitive drag-and-drop builder, Visual builder interface, Variety of integrations (MailChimp, Zapier, etc.) And 16 different triggers for bots

Pros:

  • You don’t have to be a tech-savvy genius to create Chatbots. Tidio has a 100% codeless intuitive chatbot builder.
  • It has a friendly UI/UX design.

Cons:

  • Tidio does not allow you to manage client chats via Whatsapp, Instagram, or Twitter.
  • Misses out on making quick connections with individuals. …
  • Doesn’t give chat moderators complete control

Pricing.

  • Free plan available
  • Communicator ($19/mo/operator)
  • Chatbots ($39/mo)
  • Tidio+ (from $289/mo)

7. Netomi

Netomi’s AI platform helps companies automatically resolve customer service tickets through email, chat, messaging, and voice.

It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine.

Key features of Netomi:

  • Back-end systems integrations (CRM, OMS, etc.) for meaningful and personalized resolutions
  • Reinforcement learning and ongoing optimization
  • Natural Language Understanding for human-like conversation

Pros.

  • It has great analytics.
  • Hassle-free customer service calls.

Cons

  • It is limited

G2 score: 4.8 out of 5 stars.

8. Perplexity.AI

Best for: asking anything!

Ask Anything!

That’s the watchword of PerplexityAI.

Perplexity AI is an answer engine that delivers accurate answers to complex questions using large language models.

Ask is powered by large language models (LLM) and search engines. Search results and AI capabilities limit accuracy.

Since I could ask anything, I asked PerplexityAI a tricky question about the best word count for a detailed article on the best AI chatbots

Yes! You can ask anything but not everything. I felt the response was a bit inaccurate. I believe an in-depth product-related article should have a higher word count.

I still wanted to know more, so I asked PerplexityAI a follow-up question. But then I was shocked to see the last line too — that a 2000 word count might not be sufficient…

So now you know that your prompt or search query plays a vital role in the answers you get for AI chatbot software.

Pros:

  • It uses current information, including footnotes with links to the sources of the day.
  • Unlike other Chatbots, it suggests related search resources.

Cons

  • It may generate offensive or dangerous content. Perplexity is not liable for content generated. Do not enter personal information.

Pricing: It is free.

9. Zendesk Answer bot

Best for: answering customer complaints.

Zendesk Answer bot allows your business to have natural conversations with your customers.

It is explicitly designed to help businesses deliver better customer support.

This bot pulls information directly from your knowledge base to answer customer questions with the most up-to-date information.

You no longer have to face the hassle of handling common customer inquiries from numerous channels.

But that’s not all, I love Zendesk because it gives you access to a click-to-build chatbot creator that gives you customized conversation flows.

Features.

  • OOTB (no code) builder
  • Information capture
  • Seamless bot-to-human handoffs
  • Omnichannel conversation
  • Launch in minutes
  • Offer support in 17 languages

Pros:

  • Seamless integration with Zendesk products
  • 24 hours a day, 5 days a week, customer support.

Cons:

  • You need to have a bank of knowledge on how it works. So, it takes some time to work your way around it.

Pricing plans:

  • Suite team: $49 user/month
  • Suite growth: $79 user/month
  • Suite professional: $99 user/month
  • Suite Enterprise: $150 user/month
  • Freeze trial: 14 days

G2 score: 4.3 out of 5.

10. ProProfs Chat

Best chatbot for scaling revenue pipeline

ProProfs Chat is a live chat software that helps you provide instant 24×7 support to your customers and build delightful experiences.

Here’s what ProProfs Chatbot offers you:

  • Grow sales & leads
  • Automate customer support 24×7
  • Easy to create & configure
  • Customize chatbots – your way

This platform has a custom chatbot creator. The chatbot customization dashboard enables you to ask users multiple-choice and open-response questions, which gets you qualified leads and helps you grow your sales pipeline.

Instead of asking visitors to fill out forms, engage them with personalized conversations that encourage them to arrive at a decision faster.

Pros:

  • It is fast and responsive

Cons:

  • Limited reports for the chatbot section.

Pricing plan:

  • Enterprise-$45/month, Unlimited

Best for large businesses that need multi-team functionality & enterprise-level reporting.

  • Silver Package-$19/month

Best for small to medium sized companies looking to enhance online chat.

  • Bronze Package-$9/month

Best for startups looking to get started with a professional support experience & capture leads.

G2 score review: 4.5 out of 5.

Wrapping up

Here’s a quick overview of the best artificial intelligence chatbots tools in 2023:

  • ChatGPT
  • Jasper Chat
  • ChatSonic
  • Intercom
  • MobileMonkey
  • Tidio
  • Netomi
  • PerplexityAI
  • Zendesk Answer bot
  • ProProf Chat

These tools are specific and unique in their operation and would be of great help in four capacities:

  • Scaling customer service
  • Content Marketing planning
  • SaaS onboarding process
  • Research